The Business Information Suite is a flexible and easy-to-use contact center analysis and reporting tool that enables you to gather telecom business intelligence using customized KPI’s - Key Performance Indicators, for a comprehensive view of contact center performance.
The core of the Suite is the Report Commander Pro.  The Report Commander Pro is a single, intuitive interface for data analysis, secure intelligence and report generation for virtually any criteria through integration with the following business systems:

• PBX (Private Branch Exchange) systems
• ACD (Automatic Call Distributor) systems
• CTI (Computer Telephony Integration) applications
• Enterprise databases (customer/account numbers contact records, call recording, screen captures and attachments

Get insigt into key call center metrics with the Business Information Suite's advanced reporting

The Business Information Suite includes options such as Usage and Cost Accounting that reports on Call Management Statistics, Enterprise Network Licensing that supports multiple users, Multi-Site Integration that centrally generates reports from separate sites, Centralized Collection/Reporting that combines data for integrated reports and Voice/Data Replication for redundancy and disaster recovery.

Benefits of the telecom Business Information Suite

• Managers and authorized users can access reports anytime, anywhere --- without requiring special software
• Instantly replay recordings directly from your desktop
• Email recordings as wav file with one click
• Monitor live calls and annotate them in real-time
• Merge data from multiple sites into a single view
• View and Report on integrated data without the need for complex reporting software
• Report drill down capabilities that enable you listen to a specific call listed in a report without leaving the screen

For More Information Call 1.800.434.8358