Contact Center Recording

Recording, Monitoring, Analytics & Multi-Dimensional Reporting Tools. If your organization needs an extensible quality management solution with all the features expected in a high end Contact Center then Teltronics has a recording system to: Monitor and verify your phone and data transactions. Improve your agents’ performance and productivity. Optimize your telecom resources and workforce assets. Visualize a comprehensive view of your contact centre’s performance

The Praetorian system enables you to digitally record and store every agent-customer interaction to redundant hard drives and instantly find, access and replay any call recording instantly from the desktop. Screen Recording enables you to monitor your Agent activity. The Business Information Suite is a flexible and easy-to-use contact centre analysis and reporting tool. Increase customer satisfaction by monitoring and evaluating agents to identify training and coaching needs.

Telephone Systems Supported Include:

Aastra	Cisco	LG	Philips	Telrad
Alcatel	EADS (Astra)	Mite	Rockwell	Toshiba
Ascom	Ericsson	NEC	Samsung
Aspect	Fujitsu	Nitsuko	Siemens
Avaya	Harris	Nortel	Tadiran
Bosch	InterTel	Panasonic	Teltronics

Supported Interfaces & Protocols Include:

• VoIP
• T1/E1 PRI
• ISDN2e BRI
• DPNSS
• DASS2
• Analogue