Teltronics :: Contact Recording: Call Recording

Voice Recording

The Praetorian Pro recorder provides full time liability recording, random recording for quality monitoring and recording on demand. Praetorian enables you to digitally record and store every agent-customer interaction to redundant hard drives and instantly find, access and replay any call recording directly from the desktop. In addition, Praetorian allows you to route call recordings via email and archives them to durable, space-saving, removable external hard drives for desktop access to unlimited hours of call recordings.

Praetorian Pro includes:

Report Commander for easy reporting and immediate access to statistics
Voice Archiver for unlimited call recording storage
Report Archiver for storage of critical report data
Control Tower for centralized management
Instant Retrieval for immediate access to recorded calls
Real-Time Voice Monitor for monitoring calls as they happen
Digital Signature for authenticity verification
Instant Messaging for real-time training and agent coaching
A host of security and single-point control features

The Praetorian Standard recorder provides full time liability recording, random recording for quality monitoring and recording on demand. Praetorian Standard enables you to digitally record and store every agent-customer interaction to redundant hard drives and instantly find, access and replay any call recording directly from the desktop. In addition, Praetorian Standard routes call recordings via email and archives them to durable, space-saving, removable external hard drives for desktop access to unlimited hours of call recordings.

Praetorian Standard is a complete telephone call recording solution with ISDN, Digital, Analog and VoIP recording capability – these can all run in one box subject to capacity limitations and Praetorian Standard can be implemented with a legacy PBX system and migrated at a minimal cost to a new VoIP System as and when the business is ready, or support old and new in the same system during a migration period.

	Feature:	Pro	Standard
Capacity:	48 Channels Analog / VoIP	YES	YES
	48 Channels Digital extension / VoIP	YES	YES
	60 Channels Trunk	YES	YES
	240 Channels Analog per server (per largest server - can use multiple servers)	YES	N/A
	240 Channels Digital extension (per largest server - can use multiple servers)	YES	N/A
	240 Channels Trunk (per largest server - can use multiple servers)	YES	N/A
	100 Channels VoIP (per largest server - can use multiple servers)	YES	N/A

Call capture:	Analog and Digital Extension *	YES	YES
	Trunk	YES	YES
	VoIP	YES	YES
	Capture Called & Calling number (CLI) if presented **	YES	YES
	Capture Extension number & linked Agent ID	YES	YES
	Internal calls recorded on Analog / Extension / VoIP recording	YES	YES
	External calls only on Trunk recording	YES	YES
	Hot Desking option	YES	N/A

Instant replay:	End user access at no additional charge	YES	YES
	Multi Level security	YES	YES
	Fast search	YES	YES
	Copy to media/e-mail	YES	YES
	Comment tagging during replay	YES	YES
	Playback Speed Control with pitch correction	YES	YES
	Speed search	YES	YES
	Secure Copy facility ***	YES	YES
	Select random calls	YES	N/A

Reporting:	Report Commander
	Create reports	YES	YES
	Store favourite reports	YES	YES
	SMDR for Trunk recording	YES	YES
	Create Executive Summary	YES	YES
	Drill down from high level to individual call detail	YES	YES
	Playback directly from reports	YES	YES

	Report Commander Pro ***
	Auto schedule reports	YES	N/A
	Custom design reports	YES	N/A
	Call management reporting	YES	N/A
	Select random calls	YES	N/A
	Export to Microsoft Excel	YES	N/A
	3 Dimensional graphical presentation	YES	N/A

Call tagging:	Call tagging / Desktop data capture ***	YES	N/A
	SDK Tool kit Data Capture & Call Tag record export to 3rd party systems ***	YES	N/A

Options:	Mentor Agent assessment ***	YES	N/A
	Screen capture ***	YES	N/A
	RAID	YES	YES
	* Check PBX supported for Extension recording
	** If SMDR purchased / implemented for Trunk recorders
	*** Optional module