Cerato ME/LE - System Features

Each Teltronics Cerato system also has the ability to be uniquely tailored to serve any call processing requirements with multimedia applications such as Enhanced Attendant Workstation, Contact Center, Advanced Conferencing, Sophisticated Security, Hospitality, SIP-based Unified Messaging, and Voice Switches or Gateways. Businesses can provide employees with powerful communications tools that increase productivity and lower costs – ensuring an enterprise-wide return on investment.

Optional Advanced Applications

Optional Cerato ME/LE applications include the following:

• Enhanced Attendant Workstation.  The Cerato ME/LE Attendant Workstation is a call processing workstation
  that allows the attendant to efficiently manage multiple incoming and out going cal in any work environment.
  

• Contact Center Solutions. The Cerato ME/LE system provides in skin Automatic Call Distribution (ACD) assembled for small or departmental contact™ centers. Additionally, the Cerato ME/LE LAN-based OMNIWorks™ meets the requirements for large volume multimedia call center applications. The OMNIWorks™ solution enables interaction among multiple contact centers, easily integrates into existing voice and data infrastructures, creates flexible management and reporting tools and incorporates web-browsing and collaboration.

• Conferencing. Today’s business world demands collaboration among numerous individuals either at one or many locations. Teltronics’ embedded conferencing technology allows a business to operate multiple conferences for the whole organization without incurring outside overhead.
  
  
• Security. High-risk environments demand specialized calling and reporting functionality. The Teltronics Special Security Advantage (SSA) package is especially designed for high-sensitivity and high-visibility environments that require security and emergency notifications, such as campus, healthcare, utilities, federal, state and municipal organizations and correctional facilities.
  
  
• Hospitality. The Cerato ME/LE Accommodator is a software application designed especially for the hotel and hospitality industry, including: casinos, hotels, motels, resorts, hospitals, and health care facilities. Providing a host of lodging features, it can be used stand-alone or in conjunction with a property management system. With a robust communication package, the Accommodator make hospitality simple as it meets staff and guest demands alike.
  
  
• Computer Telephony Integration. Enables end users to integrate external customized and/or 3rd party applications within the Cerato ME/LE.
  
  
• Unified Messaging. As the Enterprise market continues to expand, and organizations must incorporate data and voice communications across a wide variety of mediums. Teltronics’ powerful SIP-based unified messaging solution combines email, fax and voicemail, allowing employees to maximize productivity and enjoy the flexibility of easy, anywhere access to messages from a single source.
  
  
• Cerato Vision IP.  The Cerato Vision IP communication solution empowers companies with single or multi-site offices to capitalize on cost-effective, high-quality VoIP by implementing analog and/or digital gateways from the IP network to a PSTN.

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