Teltronics Intelligent Systems Management (ISM) product line is a powerful alarms management system that offers best-in-class maintenance services to enterprise customers and to service companies managing networks for others. Today ISM products monitor over 100,000 PBXs, network elements and other electronic systems critical to business in the twenty-first century.

Products & Benefits

The vendor-independent ISM system consists of two major components...the Remote Agent (Site Event Buffer, SEB), a device that monitors network elements, and IRISnGEN, a powerful centralized management platform for your network operations center (NOC). SEBs and IRISnGEN can work together or separately to monitor and maintain the health of vital voice and network elements.

ISM products help you improve efficiency, manage costs, and keep your smart networks thinking clearly.

ISM Benefits your Business with...

• Customer Satisfaction: Proactive fault detection and correction help you
  maintain desired service level goals.
• Investment Protection:  Vendor independent architecture protects your
  capital investment.
• Cost Savings:  Automated tools allow your staff to be more efficient and
  productive.

Key ISM Alarm Management Solutions For a complete list of ISM products and capabilities refer to [ISM Products].

Remote Agents - Site Event Buffer (SEB)
Teltronics' suite of remote monitoring agents combined with IRISnGEN provides a totally integrated alarm management system. Regardless of the type of device you wish to monitor - a legacy PBX or IVR, network element with an SNMP agent, or a contact closure device such a fire alarm or door sensor - the family of remote monitoring agents with IRISnGEN provides the ideal solution.

The family of remote monitoring agents are comprised of the SEB NET-PATH, SEB NET-PATHm and SEB NET-PATH plus. Please view our side-by-side comparison of our monitoring agents.

IRISnGEN: Proactive Alarms Management
Combined with the family of intelligent agents, IRISnGEN provides a totally integrated alarm management system. Regardless of the type of device you wish to monitor - a legacy PBX or IVR, network element with an SNMP agent, or a contact closure device such as a fire alarm or door sensor - IRISnGEN and the family of agents provide the ideal solution.