Teltronics :: Industry Solutions: Contact Centers

Contact centers are a key component to satisfying customer interactions. The right contact center package can improve customer service, reduce operating costs, boost agent productivity, and increase revenues by:

Giving your best customers the attentive service they expect
Reducing call abandon rates
Matching agents' skills to caller demands and profiles
Seamlessly managing voice, email, and web interaction

Delivering superior customer service is what OMNIWorks® suite of product is all about. OMNIWorks quickly connects customers to the right resource, manages the interaction, and provides the reports you need to optimize contact center operations.

Additional Teltronics Services available:

Network Management Solutions - The Intelligent Service Level Management products - IRISnGEN and SEBea - provide automated fault management in a contact center where down-time is not an option. Teltronics' ISM products monitor critical servers and other components at contact centers and can signal or correct a fault before it becomes service affecting.
Professional Services - The Teltronics Professional Services group provides consulting, integration, management and support solutions to increase the efficiency of your contact center.