Some of the applications that have been supported by the Teltronics 20-20 and Cerato ME/LE include:
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Operator Services
- Both live and automated
- Collect
- 3rd Party Toll
- Person to Person
- Busy Line Verification
- Emergency Interrupt
-
Calling Card
- Travel / Banking
- Prepaid Calling
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Telecommunications Relay Service for the Deaf
- Agents translate spoken word to typed text for the hearing impaired
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Directory Assistance (DA)
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Answering Service
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Intelligent Routing
- Dealer Locator
- Follow-me/ Find-me
- Service Center by Time of Day
- 800 to POTS number
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Contact Centers
- Sophisticated Skills Based Routing
- Remote Operators
- Release-link-trunking between centers
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International Call Back
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To groom circuits for specialized applications under computer control; conference bridges, Interactive Voice Response (IVR) units, predictive dialers, etc.
Network Management Services - Most of the major telephone service providers use IRISnGEN as a centralized alarm reception system at their Network Operations Centers (NOC). The SEBea monitors central office locations and is used as the vehicle on which to base multi-tiered service plans for any PBX, Voice Mail or Automated Voice Response system at the RBOC. The typical RBOC may have thousands of non-related, non-connected customers that must be monitored in a cost effective manner. The ability for the SEBea to be located at each customer location and to report critical alarms back to IRISnGEN via the PSTN makes implementation simple and cost effective.
