• In-Store - With Teltronics' Voice Communications products, retail chains can enjoy the benefits of seamless networking between locations and conferencing capabilities, reducing operational costs and improving the level of communication between staff.
• Catalog - Many retail stores today operate sophisticated contact centers that handle several calls a day. With Teltronics' Customer Contact Management Systems products, retailers benefit with enhanced agent productivity, intelligent customer routing, resource management, reduced operating costs, and call abandon rates.

Network Management Solutions - The Intelligent Service Level Management products - IRISnGEN and SEBea - provide cost effective solutions to the retail industry. Large retailers can monitor the terrestrial and satellite private networks, internal POS, environmental controls, and surveillance equipment. In a contact center scenario, the SEBea gathers bulk data collections, such as Call Detail Records (CDRs) that are forwarded to the retailer's central location for processing and reporting on a daily basis to reduce operating costs.