Designed around a client-server architecture and residing on a Microsoft® Windows 2003 or XP platform, OMNIWorks, a customer interface manager, meets the demanding requirements of any contact center environment.
- 500 Agents per CIM Server
- 1000+ per Cerato ME/LE or 20-20 Voice Switch
- 200 per Cerato IP/Cypreon PBX
- 100 Supervisors
- Windows 2003 Server or Windows XP
- SQL 2005 or (PostGRESQL) Databases
- 20-20 (HIL CTI), Cerato IP/Cypreon (OSPS, TAPI CTI)
- Multiple Email POP3 Servers – 512 incoming email addresses
The strength of the OMNIWorks design lies primarily in its simplicity, scalability and integrated service offerings. These features allow the OMNIWorks product to support contact centers of a wide variety of sizes and applications. 
