Customer Contact Management Systems Teltronics offers two support options for the OMNIWorks contact center product line.

Some of the services we provide are:

Silver Plan

The SILVER plan provides customer support during the hours of 8:00 a.m. to 8:00 p.m. Eastern Standard Time (EST), Monday through Friday, excluding Teltronics holidays.

Under the SILVER plan Teltronics provides a complete diagnosis of customer-reported problems and offers remedial maintenance consultation, engineering improvements, software maintenance updates, and/or product-specific software updates. During non-SILVER hours, Teltronics will provide support under Emergency situations where the customer, using normal system recovery actions, cannot restore the system.

Direct Maintenance

Direct maintenance is performed at direct customer site locations and reserved for customers within a fifty-mile radius of Teltronics' Support Offices in Kennesaw, GA, Salt Lake City, UT, Whitestone, NY, New York City, NY and Petaluma, CA. Direct Maintenance Support pricing is calculated on a per site basis.