Enter the support team...

Our Technical Service Engineers are available through web-based communications, users forums, downloads, on-line FAQs and Self Service. Put that together with the more traditional channels, email and telephone contact, and you have unrestricted access to the help you need…no matter when you need it!

We offer an integrated operations support approach with built-in escalation for effective problem resolution. Level 1 is our standard help desk support, Level 2 is advanced technical support, Level 3 is development and enhancement. All three levels of expertise are seamlessly integrated into a cohesive support team capable of responding to user problems, system maintenance and enhancements in a timely and cost effective manner.

Continuous monitoring for excellence...

Our relationship with you does not end when the sales cycle is complete. We contact you periodically to find out what is important to you and how we can better serve your needs. The support industry has identified the five most important service elements and it is our commitment to not only meet, but to exceed your expectations. We know these are important and we promise to stay focused on your needs:

• Response Time
• Problem Resolution
• Accuracy of Answers
• Overall Satisfaction
• Courtesy and Professionalism

Teltronics guarantee...

Whether it's a single hardware device, a software application, or an entire system, we're there with a commitment to quality and service. You can be assured that Teltronics Customer Service does not stop when the package arrives.