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	Intelligent Service Level Management Support Support Options for IRISnGEN and NET-PATH Teltronics offers consolidated contract maintenance services for IRISnGEN and SEB units. Maintenance on the IRISnGEN system includes maintenance on all SEB units configured on the system. For specific details on the IRISnGEN maintenance program including pricing, consult the IRISnGEN Price Book or contact your Regional Sales Manager.


Support
Support Philosophy
Support Options
	Voice Communications
	Intelligent Service Level Management
	Contact Center OMNIWorks
Contact Support
Emergency Support

All IRISnGEN modules come with ninety days of maintenance included
in the purchase price. Customers can extend the initial coverage to a
full year and purchase additional years of maintenance. IRISnGEN maintenance includes support for SEB units. The table below lists the options that may be selected for yearly contracts, or to extend the initial ninety day maintenance period to a full year. You may also select Additional iSLM Support Options or Other Support Services.

For More Information call
1.800.434.8358

Type of contract	Item Number	Description
Yearly Maintenance Contracts	IRISNG7X24MAINT	7-day / 24-hour maintenance for 12 months
Yearly Maintenance Contracts	IRISNGSTDMAINT	Weekdays 8:00 a.m. to 5:00 p.m. Eastern Time for 12 months
Extended Maintenance Contracts	IRISNGEX7X24MT	7-day / 24-hour maintenance for 9 months
Extended Maintenance Contracts	IRISNGEXMAINT	Weekdays 8:00 a.m. to 5:00 p.m. Eastern Time for 9 months

For More Information call
1.800.434.8358

Teltronics is Dedicated to Serving the Communication and Service Management Needs of Our Clients Worldwide.

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