Billable Maintenance Services
A suite of services is available for customers who choose not to purchase maintenance and for maintenance customers who desire on-site services.
Help Desk Support
Teltronics provides Help Desk Support only for customers covered under a current maintenance contract agreement. Teltronics Customer Service Engineers are available to answer technical questions and provide assistance. Examples of Help Desk support include problem resolution, in-depth diagnosis of problems, and advanced configuration adjustments.
On-Site Support
Teltronics Customer Service Engineers are available on a time-and-material basis to visit your site and assist you. On-Site Support may include in-depth diagnosis of problems, advanced configuration, installation after a computer upgrade, or refresher training. Normal travel charges apply. Customers with maintenance agreements receive discounted rates for on-site services.
On-site Support for Customers Under Maintenance Contract
Item Number |
Description |
Hourly Price |
| ISMMAINTDLY |
On-site Support, Monday - Friday 8:00 A.M. to 5:00 P.M. local time |
$1550.00 per day (plus purchase of REMTVL1) |
| ISMMAINTXTDLY |
On-site Support for weekends & Teltronics holidays over 8 hours |
$2335.00 per day (plus purchase of REMTVL1) |
| ISMMAINTOT |
On-site Support, Monday - Friday 5:00 P.M. to 8:00 A.M., local time over 8 hours |
$290.00 per hour (plus purchase of REMTVL1) |
| ISMMAINTXT |
On-site Support for weekends and Teltronics' holidays over 8 hours |
$440.00 per hour (plus purchase of REMTVL1) |
On-site Support for Customers Not Under Maintenance Contract
Item Number |
Description |
Price Per Minute |
| ISMNONMAINTDLY |
Weekdays 8:00 A.M. to 5:00 P.M. ONLY, no after-hours, weekends or holidays |
$ 2335.00 per day (plus purchase of REMTVL1) |
| ISMNONMAINTT&M |
On-site support in excess of 8 hours per day |
$ 440.00 per hour (plus purchase of REMTVL1) |
