| Intelligent Service Level Management (iSLM) |
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Establishing SLAs that are Meaningful for Customers and Achievable by IT |
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In the experience of many IT organizations, SLAs are easier to talk about than to implement. That’s because SLAs capture
the customer view of a given service. Yet the IT infrastructure
consists of individual components, each of which may represent one facet of service delivery. |
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iSLM: End-to-End Response Time Monitoring |
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End-to-end response time monitoring represents complete visibility of the end-user and customer experience with business applications and services. Comprehensive and easily
consumed ‘customer experience’ reports can drive business decisions in favor of a better top and bottom line. |
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iSLM: Measuring Voice Quality |
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Voice over IP (VoIP) systems can suffer from significant call quality and performance management problems. Network managers and others need to understand basic call quality
measurement techniques, so that they can successfully monitor, manage and diagnose these problems.
This white paper describes commonly used call quality measurement methods, explains the metrics in practical terms and describes acceptable voice quality levels for VoIP networks. |
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iSLM: NimBUS for Managed Service Providers |
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For MSPs, the NimBUS Service Level Management solution strikes a unique balance between ease of use, rapid client deployment, and monitoring sophistication. |
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iSLM: NimBUS for Network Monitoring |
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The NimBUS for Network Monitoring solution provides complete
network visibility to assure that the highest levels of business service quality are achieved. Having 360° network visibility is critical to today’s network driven business and anything less can have costly bottom line implications. |
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iSLM: NimBUS for Server Monitoring |
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The NimBUS for Server Monitoring solution supports iSeries AS400, Netware, Linux, Windows, and UNIX from a single, easy-to-use console. The solution monitors core server resources
(CPU, memory, disk, event logs, counters, etc.) and enables centralized management of remote processes and services (automated and manual start/restart/stop). |
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iSLM: NimBUS Probes and Gateways |
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NimBUS Probes poll IT infrastructure data points at user-defined intervals for real-time availability and
performance trend monitoring. NimBUS Probes are easily configured to archive its poll data to the backend
NimBUS database. Once archived, probe data can be displayed in NimBUS Dashboards and QoS performance
reports. Probe data can also be processed against NimBUS SLAs for compliance reporting. |
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iSLM: Teltronics Nortel Monitor Probe |
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As an integrated component of Teltronics NimBUS, the Teltronics
Nortel Monitor Probe provides the most flexible and comprehensive service level solution for monitoring Nortel IP telephony and converged network infrastructure. |
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Service Level Management — On the Level |
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SLM offers a number of benefi ts to the business as a whole
and to the IT organization in particular. The business gains
a close alignment between its IT investments and business
goals, an alignment that can improve revenues and
profi t margins and support business growth. |
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SLA Monitoring & Reporting |
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The NimBUS for Service Level Agreement (SLA) Monitoring and Reporting solution monitors operations and business service levels against SLA metrics and forecasts violations with warning alerts. |
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Universal Best Practices for Managed Services |
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Best practices can be employed by MSPs of all shapes, sizes, and vertical markets. In addition to being good business principles, these best practices will allow MSPs to become highly profitable, efficient, and scalable. By Charles R. Weaver J.D., MSP Alliance. |
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