Benefits of Teltronics IP Telephony Management

• Optimal Service Levels – Proactive service level monitoring improves operational efficiencies, cost controls and end user satisfaction
• Reduced Operating Costs and Improved Productivity – A single monitoring and management tool with comprehensive out-of-the-box dashboard capabilities is easy to use and provides a uniform view of the business communications infrastructure
• Alignment of IT Operations and Performance with Business Objectives – Implementation of and compliance with Service Level Agreements drives the achievement of strategic and tactical business goals
• Reduced Mean Time to Repair – Proactive monitoring reduces overall downtime and facilitates pinpointing the root cause of impairments minimizing time to repair.

Key IP Telephony Monitoring Solutions

For a complete list of IP Telephony Monitoring capabilities refer to IP Telephony Monitoring Probes.

Nortel.   A comprehensive solution designed specifically for Nortel that monitors the health and sta­tus of key Nortel components such as Call Servers, Media Gateways, Signaling Servers and Network Routing Servers – measuring end-to-end voice quality and identifying potential failures before end users are negatively impacted.

Cisco.   A centralized, cohesive way to manage all the Cisco VoIP systems and services that play a role in the quality of service end users ultimately experience. Organizations can more effectively ensure continuous SLA compliance and end-user satisfaction. The Cisco solution enables organizations to monitor VoIP networks, call activity, and messaging.

Vendor Neutral Voice Quality Monitoring.  VQProbe™ and VQProbe Plus™ are high performance, standards-based, non-intrusive voice quality monitoring and diagnostic probes for IP Telephony.  They are vendor neutral and integrate directly into the NimBUS Service Level Monitoring system.  They provide real-time visibility of network performance, detection of transient problems and comprehensive diagnostic data, as well as historical metrics used for identifying and responding to performance trends.  The probes analyze RTP voice streams and interpret RTCP-XR information to provide crucial voice quality metrics, including R Factor, MOS, Jitter, Packet Loss, and Delay.

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