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SLA Management Overview
The solution provides a graphical interface for defining SLA parameters, i.e., compliance period, operating period, exclude periods, compliance percentage, compliance calculation methods, and much more. An array of out-of-the-box mathematical formulas is available to be mixed and matched in order to create custom SLA compliance calculations.
With an extensive library of Probes and Gateways that provide the infrastructure and end-user performance data, monitoring end-to-end business services and SLA compliance is significantly simplified. In addition, web-based SLA compliance reports with drill down granularity may be auto- generated and auto-distributed so network managers can be kept up to date automatically.
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For More Information call
1.800.434.8358 |
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Benefits of SLA Management & Business Dashboards
- Reduces costs associated with data analysis to determine SLA compliance through automated compliance dashboards and reporting
- Forecasts SLA breach and highlights degrading service level operations for SLA violation avoidance
- Dramatically reduces the bottom-line impact of SLA violation penalties through proactive service level management of critical business applications and infrastructure
- Provides compliance history to support IT in SLA compliance review meetings
Key Features
Template-driven SLA definition. Graphical SLA templates facilitate SLA definition – SLA configuration options include, and are not limited to: Compliance period (for example, 1 day, 1 week, 1 month, 1 year), Operating period (for example, “9am to 5pm, Mon-Fri”, or “7 x 24 except Sundays”), Compliance threshold (for example, 98.5%), and more.
User defined, single and grouped SLAs. Single or grouped SLAs can be configured with unique compliance thresholds defined according to different types and class of service. The SLA grouping features allows for organizing SLAs by branch office, customer, business unit, geography, service, technology, application, and more.
SLA compliance calculation and breach forecasting with warning alerts. The NimBUS SLA reporting and monitoring solution will continuously perform calculations to determine if the current period SLA is safely in compliance. It will also determine if a SLA breach is imminent if a problem condition is allowed to persist.
Automated web-based SLA report generation and distribution. SLA report generation is an automated function– immediately upon completing the SLA template an initial compliance calculation is performed and a web report is auto-generated showing current compliance results.
Historical SLA compliance reporting with trend analysis. SLA compliance/breach history reports show past periods and status. SLA reports support drill-down analysis capability on past periods. The history report will reveal improved or degrading compliance trends enabling corrective action before a problem occurs.
Out-of-the-box and customizable Dashboards. Business Dashboards provide a consolidated status view of IT and the business. With the ability to integrate data from multiple IT and business components and combine alert, performance, and SLA compliance visibility into a single view, management can quickly determine the health of critical applications and infrastructure to ensure maximum business availability and performance.
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For More Information Call
1.800.434.8358 |
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Teltronics Service Level Agreement (SLA) Management & Business Dashboards enable monitoring of user experience, application and infrastructure service levels against defined operational and business objectives. The resulting metrics enable network administrators to forecast SLA violations and provide proactive warning alerts so problems can be resolved prior to breaching an SLA. 
