 Whether you are a business leader who would like to:
- Guarantee an optimal experience for users of your website
- Ensure that teleworkers, road warriors and remote offices are always connected
- Leverage the benefits of Voice over IP (VoIP) and IP telephony without sacrificing call quality
- Establish accurate, measurable, and mutually agreed upon IT service level expectations
Or an IT manager who would like to:
- Reduce mean time to repair (MTTR) and increase network and application availability
- Control operational costs by establishing clear priorities
- Increase end user productivity and responsiveness
- Demonstrate the value of the services you provide and your contribution to the business’s bottom line
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Teltronics iSLM monitoring solutions offer comprehensive visibility into the IT infrastructure enabling proactive management for SLA (Service Level Agreement) compliance. This allows organizations to monitor critical business applications from an end-to-end perspective for superior application performance and network availability. With iSLM, administrators use an intuitive interface to define all SLA parameters, and can easily leverage all the required monitoring data to understand and manage SLA compliance including the configuration of automatic alerts for SLA compliance warnings and violations.
Why Teltronics iSLM?
- Consolidate views of a multi-vendor environments into unified, user-friendly and user-specific dashboards … out of the box and customizable
- Reduce Total Cost of Ownership (TCO) by automating system administration functions and routine support functions
- Deliver a comprehensive end-to-end management solution
- Increase end user productivity through improved performance and reliability
- Detect critical application, system and network events before impacting end users/customers
- Reduce resolution time through improved understanding of current system events and historical performance
Business and IT Benefits of iSLM
Business Benefits of iSLM |
IT Benefits of iSLM |
Definition of required service levels: iSLM lets the business define IT service levels required to achieve business performance objectives. |
Cost control: With clear service level objectives, IT can direct spending towards well-defined requirements. |
IT alignment with the business: With iSLM, IT efforts are prioritized, focused, and operating in line with business objectives. |
More efficient operations: iSLM clearly defines and prioritizes commitments to the business, helping IT to focus and streamline its operations. In addition to improving quality of service, iSLM reduces labor costs per IT system component because repeatable processes increase and firefighting decreases. |
Predictable business performance: iSLM enables the business to predict results based on guaranteed levels of IT service. |
Service Quality Reputation: Clear objectives and consistent results increase IT’s service quality reputation.
Sets Boundaries: Setting clear Service Level Agreements (SLAs) guards against expectations creep. |
Quantify IT investments: Service Level Agreement (SLA) negotiations provide visibility and justification of IT costs necessary to achieve business performance. |
IT Justification: Providing proof of consistent service delivery through comprehensive service level reporting ensures management visibility |
Results Within Reach
Analysts agree that increasing business dependence on IT performance and reliability will ultimately drive most IT organizations to implement Service Level Management. Given this trend and the benefits, IT organizations cannot afford to delay implementing Teltronics iSLM in their operations processes.
Whitepapers
Service Level Management (SLM) – On The Level
The business gains a close alignment between its IT investments and business goals, an alignment that can improve revenues and profit margins and support business growth. For the IT organization, alignment with the business enables clear priorities and higher visibility for IT’s contribution to the business, and SLM helps boost productivity and lower labor costs.
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Establishing SLAs that are Meaningful for Customers and Achievable by IT
Service Level Agreements (SLAs) connect IT more directly to the service requirements of businesses or customers. As this happens, delivering the necessary service level becomes more integral to business results. IT departments have justified their investment to develop robust SLAs in terms of an increase in operational efficiency, increased customer satisfaction and even increased business opportunity as a result of identifying competitive advantages.
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